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IT Jobs in Chicago IL

Desktop/Helpdesk- Addison, Contract, 6115


Desktop/Helpdesk
Level 1 and 2
-hardware, software (ACT), adding users, reset passwords, connectivity
-450 users
-50% phone support - remote users.
-most problems because they just moved to a new location / facility
-ghosting images

Join team of 2

Could be a contract-to-hire

Personality:
Go getter
Can take "heat" from users
Smart - can figure things out

Company:
Healthcare manufacturing. Beds, hygiene products, medical goods


If qualified and interested in this position, please email kate.lay@addisonsearch.com

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Posted on Thursday, March 25, 2010 permalink.

Helpdesk- Oak Brook, Contract, 6024

Our client in the Chicago Western Burbs is currently looking for a high level Help Desk Professional. The successful candidate will be responsible for providing 100% phone support to end users through out North America and Latin America.
The ideal candidate for this role, must have excellent customer service skills, great communication skills and the ability to learn things quickly and multi-task. The Help Desk professional should be highly motivated with a solid technical background.

He/she must have 100% telephone IT support Help Desk experience:
100% phone - they run a 24x7 / 365 helpdesk.
The current shifts to be filled are 10-6 and 9-5 (may require some weekends and some holidays).
6000 users
50-70 calls per shift
some AD (add/change)
VPN issues
Microsoft Platform (2007 and XP)
IE support, OS and Office support
Remedy ticket system
Ability to escalate issues to proper teams
37.5 hours a week
1 year contract


If qualified and interested in this position, please call 312.424.0300 and reference job#6024

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Posted on Thursday, March 11, 2010 permalink.

Trianer/Tech Support- Chicago, Direct, 6001

Major loop law firm has an immediate opening for a sharp person to fill full-time Software Applications Training position.

The responsibilities of this position include but are not limited toconducting training for all new hires on existing software (MicrosoftOffice , Group Wise, Citrix & Visio etc); creating trainingdocumentation, training communications, etc. ; new applicationtraining, refresher classes and firm specialized classes.

In addition,this person will be required to provide *hands-on* local support forhardware and software issues as needed. Prior law firm and secretarial experience strongly preferred. Person should be proficient in Windows operating systems and Microsoft Office.
**LAW FIRM EXPERIENCE IS A MUST**

If qualified and interested in this position, please call 312.424.0300 and reference job#6001

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Posted on Monday, March 1, 2010 permalink.

PC Tech- Chicago, Contract, 5977

A fantastic opportunity to work at an international, well known, Chicago based company. The role is for a PC technician for 9 months.

The ideal candidate can work hard and learn fast.
If qualified and interested in this position, please call 312.424.0300 and reference job#5977

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Posted on Friday, February 26, 2010 permalink.

Desktop Support Level 1 Support- Chicago, Contract, 5956

Downtown client is looking for a Level 1 support staff member
o Assist during strong password security rollout.
o Answer tickets and phone calls for staff that require assistance resetting their password.
o Limited to using self service password reset tools. Otherwise the call will be escalated.
o Would also backfill for Level 1 support when password reset calls calm down
§ Supporting Microsoft Office 2007
§ Blackberry devices running on a Blackberry Enterprise Server

If qualified and interested in this position, please call 312.424.0300 and reference job#5956

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Posted on Wednesday, February 24, 2010 permalink.

Alteris/Desktop Engineer- Chicago, Contract, 5955

Downtown client is looking for a Altiris/Desktop Engineer (Typically Level 2/3 Desktop support skillset)
o Ability to do command line scripting for silent, unattended software installation
§ Create and maintain VB scripts, AutoIT scripts, registry files, and windows batch files (Knowledge of Powershell a potential PLUS)
§ Ability to script a hybrid Office 2003 excel install on a machine with Office 2007 and using the MS Office Customization Tool (OCT)
§ Ability to test a script in the LOCAL SYSTEM context.
o Knowledge on how to inject system specific drivers and MS patches to an offline disk image
o Know how to use robocopy to sync file directories
o Nice to have
§ Ability to use APP-V or Altiris Workspace virtualization (formerly SVS) to allow Internet explorer (version 7 or 8) with Microsoft Java Virtual Machine on Windows 7.
§
o Altiris Specific (But willing to look at candidates with experience with MS SMS, MS SCCM, Landesk, or other similar management software.)
§ Altiris Deployment Server 6
1. Familiar with Windows PE boot environment for imaging and ability to modify and reconfigure drivers for PE
2. Managing a PXE image and PXE boot servers
3. Job replication between multiple DS servers
§ Altiris Notification server 6
1. Package server to sync out deployment files
2. Create Altiris reports (or knowledge on how to do direct SQL queries)
3. Create NS packages and deployment tasks
§ Wise Package studio (This would be a huge PLUS if we found someone with this skillset)

If qualified and interested in this position, please call 312.424.0300 and reference job#5955

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Helpdesk - Oak Brook, Contract, 5909

Our client in the Chicago Western Burbs is currently looking for a high level Help Desk Professional. The successful candidate will be responsible for providing 100% phone support to end users through out North America and Latin America.


The ideal candidate for this role, must have excellent customer service skills, great communication skills and the ability to learn things quickly and multi-task. The Help Desk professional should be highly motivated with a solid technical background.

He/she must have 100% telephone IT support Help Desk experience:
100% phone - they run a 24x7 / 365 helpdesk.
The current shifts to be filled are 10-6 and 9-5 (may require some weekends and some holidays).
6000 users
50-70 calls per shift
some AD (add/change)
VPN issues
Microsoft Platform (2007 and XP)
IE support, OS and Office support
Remedy ticket system
Ability to escalate issues to proper teams
37.5 hours a week
1 year contract

If qualified and interested in this position, please call 312.424.0300 and reference job#5909

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Posted on Tuesday, February 16, 2010 permalink.

Helpdesk- OakBrook, Contract, 5874

Helpdesk

3 open helpdesk positions.

100% phone - they run a 24x7 / 365 helpdesk.
The current shifts to be filled are 10-6 and 9-5 (may require some weekends and some holidays).
6000 users
50-70 calls per shift
some AD (add/change)
VPN issues
Microsoft Platform (2007 and XP)
IE support, OS and Office support
Remedy ticket system
Ability to escalate issues to proper teams

Looks for: Some college, tech training and experience (a good mix of all).
Wants team players, with great personality and excellent phone skills.
Process: send resume, feedback with in 24hrs - one (1hr) group F2F iview scheduled within 24 hrs. - then HIRE!
Average contract length for her group is 12 months to 2 years

If qualified and interested in this position, please call 312.424.0300 and reference job#5874

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Posted on Friday, February 5, 2010 permalink.

Trader Support - Second Shift- Chicago, Direct, 5825

Trader Support - Second Shift


Production Support Specialist
As a Production Support Specialist, you will be responsible for providing on-site technical support to a small but extremely demanding group of financial professionals. You will be responsible for troubleshooting and resolving issues and incidents in our production trading environment.
You will need to quickly evaluate information, resolve or escalate issues to technology staff as needed, and provide feedback to end users in a professional and timely manner. In addition to interacting directly with end users, you will work closely with all technical teams at the firm, including Development, Database Administration, Quality Assurance, Networking, and Systems Administration.
Our technology environment is a mix of both in-house and industry standard technologies. You will be expected to have experience setting up process automation, scripting, and working with enterprise monitoring tools.
You will need to be eager, versatile and very interested in technology. This is a full-time position with a Sunday-Thursday afternoon/evening workweek.

- Bachelor’s degree or equivalent work experience in a technical field.
- Strong knowledge of Microsoft Windows.
- Exposure to Linux.
- Exposure to enterprise monitoring tools such as Nagios, OpenView, Tivoli.
- Scripting or basic software development experience.
- PC Hardware troubleshooting skills.
- Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues.
- Must be articulate and possess outstanding written communication skills.
- Must work well in a high-pressure environment and keep cool under stress.
- Be able to build processes, procedures, and documentation relating to incident management and technical operations.
- Ability to coordinate diverse technical teams on issue resolution.
- Occasional physical work and PC moves
- Must be able to handle multiple, high-priority tasks on parallel tracks at the same time.
- Banking and/or financial services industry experience a big plus.

If qualified and interested in this position, please call 312.424.0300 and reference job#5825

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Posted on Thursday, January 28, 2010 permalink.

Help Desk Analyst- Chicago, Direct, 5823

Help Desk Analyst

Major loop law firm is seeking a full-time Evening Help Desk Analyst position (4:30 - 11:30 pm). Telephone, remote and desk side support services are required. Analyst must be available for special projects for the department or practice areas as requested, generally during shift hours, and must be willing and able to move all computer and printer equipment. Familiarity with computer network concepts, familiarity with Windows operating system (Win XP Pro, Windows 2000) a must. Excellent knowledge of Microsoft Office (2000 and 2007) and Visio (or equivalent). Ability to troubleshoot remote access applications (Citrix) on firm and home computers. Ability to independently learn new software applications quickly and thoroughly and demonstrate an attention to detail that would be valuable for testing new software applications.

Excellent, proven troubleshooting and communication skills a must. Three or more years supporting end-users, preferably in a legal environment. Must be able to work independently. Must be able to organize work according to assigned priorities and be able to determine priorities in unusual or emergency situations. Must be able to communicate effectively with users in a non-technical fashion.

*** Second Shift****
Law Firm experience is a MUST.

If qualified and interested in this position, please call 312.424.0300 and reference job#5823

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Desktop Support- New York, Contract to Hire, 5758

This position will report directly to the IT Director in Chicago.

The support specialist is responsible for providing hardware and software support onsite and over the phone to the local office and other company offices. Personal interactions include employees at all levels to resolve problems and implement new solutions.

Responsibilities include:
Answer and appropriately handle incoming customer support requests via phone, e-mail, voice mail, IM, and in-person requests. Escalate or transfer problems when appropriate.
Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
Stage and configure new and existing desktops/laptops/peripherals/Blackberrys
Install basic PC software applications (MS Office, etc.)
First and second level support for personal computer upgrades and installations
Participate in team projects that enhance the quality of the help desk service level, and promote technical and career growth
Assist in IT-related purchasing activities, as well as shipping & receiving.

Required Skills:
Excellent verbal and written communication skills with technical and non-technical staff and end-users
Excellent customer service skills, including empathic listening skills
Requires extensive knowledge of the following technologies: Microsoft XP Professional, Microsoft Office, VPN and remote access clients, IBM/Lenovo laptops, Blackberrys, and other peripherals.
MCSE desirable
A+ desirable

If qualified and interested in this position, please call 312.424.0300 and reference job#5758

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Posted on Tuesday, January 12, 2010 permalink.

Helpdesk Support- Chicago, Contract, 5738

This is a 6 month contract position.

This technician would work the following hours…
Wednesday through Thursday – 1 to 10
Sunday/Saturday – 10 to 7

We are looking for a flexible technician who can come in and provide solid level l/ll support to our corporate and remote staff. The technician should be strong with all PC/Laptop hardware issues. Solid in troubleshooting Windows XP issues, Citrix, and MS Office issues including Outlook. We would also like the technician to have a solid understanding of networking. If you can find someone with a certification the A+, MCDST or MCP would be perfect.
If qualified and interested in this position, please call 312.424.0300 and reference job#5738.

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Posted on Tuesday, January 5, 2010 permalink.

Desktop Support Senior- Chicago, Direct, 5713

Chicago is looking for a heavy helpdesk/desktop support person.
Perm = $60K Max

- MS SQL
- Access
- Foxpro
- Crystal
- ASP
- Windows Server 2003, 2005, Active Directory, IIS
- Visual Basic
- LAN/WAN knowledge & experience
- PC Hardware troubleshooting/repair
- Helpdesk experience
- End-user support (inter-personal skills)

- 401(k)
- Health, Vision, Dental (employee paid)
- Vacation/sick package
- Short-term disability

-Business hours (general 8:30am - 5:00pm)
-Minimal travel (mileage re-imbursement)

If qualified and interested in this position, please call 312.424.0300 and reference job#5713

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Posted on Tuesday, December 15, 2009 permalink.

Desktop Support- Chicago, Contract, 5670

Desktop Support Analyst

Candidates with 5-8 yrs of experience who know how to troubleshoot microsoft suite of applications ie: Access, Word, Excel, Powerpoint is necessary.

The candidate must have:
* Excellent customer services and a can do attitude
* Type A personality to interact with intense users
* Ability to stay late on occasion and know when to dig into an issue or call for help.
* Support Software issues, MS Office Suite , and Light Office Training.
* Degree is a nice to have.


If qualified and interested in this position, please call 312.424.0300 and reference job#5670

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Posted on Tuesday, November 24, 2009 permalink.

Desktop Support, Junior- Downers Grove, Direct, 5648

Great role for a "green" candidate that lives in the Western suburbs and has very high-energy and wants to get their foot into the door of a growing company.

Our client is a growing organization that is looking for a junior person to work on MOVE, ADD and Change hardware and telecom swaps/upgrades or office move projects.

No degree required.

If qualified and interested in this position, please call 312.424.0300 and reference job#5648

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Posted on Wednesday, November 18, 2009 permalink.

Helpdesk- Chicago, Contract, 5644

Under general supervision, provides first-tier support to end users on a variety of technical issues. Identifies, researches, and resolves routine technical problems. Responds to telephone calls, email and personnel requests for technical support.; includes problem recognition, research, isolation, resolution, and follow-up steps.

May interact with other IT personnel to restore service and/or identify and correct core problems. Tracks and monitors the problem to ensure a timely resolution. Determines scope of problem, impact on client, and if additional expertise is required, referring to second-tier support if problem is not resolved. 1-2 years experiene in a technical help center call environment.

If qualified and interested in this position, please call 312.424.0300 and reference job#5644

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Posted on Monday, November 16, 2009 permalink.

Support RFID/Barcoding Hardware- Chicago, Contract to hire, 5642

Client is seeking a cross-trainable person to handle support of multiple types of hardware and software as well as do some programming. Looking for solid job history and 5 years of experience in the IT industry.
(trained).
Questions:
Musts:
1. describe your support background:
Plusses
2. Have you supported RFID/Barcoding equipment? Where, how?
3. What is your degree in?

Occasional off hours support. well rounded person.
If qualified and interested in this position, please call 312.424.0300 and reference job#5642

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Trainer/Tech Support- Schaumburg, Contract, 5637

Company looking for a microsoft certified trainer. Or solid desktop support person with expertise with MS OFFICE 2007.

If qualified and interested in this position, please call 312.424.0300 and reference job# 5637

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Helpdesk- Oakbrook, Contract, 5600

Our client in the Chicago Western Burbs is currently looking for a high level Help Desk Professional. The successful candidate will be responsible for providing 100% phone support to end users through out North America and Latin America.


The ideal candidate for this role, must have excellent customer service skills, great communication skills and the ability to learn things quickly and multi-task. The Help Desk professional should be highly motivated with a solid technical background.

He/she must have 100% telephone IT support Help Desk experience:

  • 100% phone - they run a 24x7 / 365 helpdesk.
  • The current shifts to be filled are 10-6 and 9-5 (may require some weekends and some holidays).
  • 6000 users
  • 50-70 calls per shift
  • some AD (add/change)
  • VPN issues
  • Microsoft Platform (2007 and XP)
  • IE support, OS and Office support
  • Remedy ticket system
  • Ability to escalate issues to proper teams
  • Pay 17/hr
  • 37.5 hours a week
  • 1 year contract

If qualified and interested in this position, please call 312.424.0300 and reference job#5600

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Posted on Thursday, November 12, 2009 permalink.

Trainer/Tech Support- Schaumburg, Contract, 5637

Company looking for a microsoft certified trainer. Or solid desktop support person with expertise with MS OFFICE 2007.
If qualified and interested in this position, please call 312.424.0300 and reference job#5637

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Desktop Support- Chicago, Contract, 5632

Desktop Support Specialist

A large, downtown client of Addison Search is looking for a Desktop Support Specialist for a 3-month contract engagement. The position is located in Downtown Chicago, and the technician will be supporting the firm's day to day hardware and software troubleshooting needs. It is important the candidates have very good communication and client facing skills.

The ideal candidate must have 5+ of experience years and will have worked in fast-paced and demanding environments. They utilize IBM laptops, so strong support skills with this hardware is a must.

Candidates must also have experience supporting Blackberry devices, VPN client, and performing user administration with Active Directory. They are looking for a jack-of-all-trades support technician who is very detail-oriented. This will be a standard work week, Monday-Friday. This will be a 3-month contract position.

Required Skills: IBM Hardware, HP Printers, Active Directory, Blackberry PDA, MS OUTLOOK

If qualified and interested in this position, please call 312.424.0300 and reference job#5632

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Desktop Support- Chicago, Contract, 5631

Desktop Support Specialist

A large, downtown client of Addison Search is looking for a Desktop Support Specialist for a 3-month contract engagement. The position is located in Downtown Chicago, and the technician will be supporting the firm's day to day hardware and software troubleshooting needs. It is important the candidates have very good communication and client facing skills.

The ideal candidate must have 5+ of experience years and will have worked in fast-paced and demanding environments. They utilize IBM laptops, so strong support skills with this hardware is a must. Candidates must also have experience supporting Blackberry devices, VPN client, and performing user administration with Active Directory.

They are looking for a jack-of-all-trades support technician who is very detail-oriented. This will be a standard work week, Monday-Friday. This will be a 3-month contract position.

Required Skills: IBM Hardware, HP Printers, Active Directory, Blackberry PDA, MS OUTLOOK

If qualified and interested in this position, please call 312.424.0300 and reference job#5631

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Helpdesk- Oak Brook, Contract, 5600

Helpdesk

Our client in the Chicago Western Burbs is currently looking for a high level Help Desk Professional. The successful candidate will be responsible for providing 100% phone support to end users through out North America and Latin America.

The ideal candidate for this role, must have excellent customer service skills, great communication skills and the ability to learn things quickly and multi-task. The Help Desk professional should be highly motivated with a solid technical background. He/she must have 100% telephone IT support Help Desk experience:
100% phone - they run a 24x7 / 365 helpdesk.

The current shifts to be filled are 10-6 and 9-5 (may require some weekends and some holidays).

  • 6000 users
  • 50-70 calls per shift
  • some AD (add/change)
  • VPN issues
  • Microsoft Platform (2007 and XP)
  • IE support, OS and Office support
  • Remedy ticket system
  • Ability to escalate issues to proper teams
  • Pay 17/hr
  • 37.5 hours a week
  • 1 year contract

If qualified and interested in this position, please call 312.424.0300 and reference job#5600

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Posted on Tuesday, November 3, 2009 permalink.

Support RFID/Barcoding Hardware- Chicago, Contract to Hire, 5585

Support RFID/Barcoding Hardware

Client is seeking a cross-trainable person to handle support of multiple types of hardware and software as well as do some programming. Looking for solid job history and 5 years of experience in the IT industry.
(trained).

Musts:
1. describe your support background:
Plusses
2. Have you supported RFID/Barcoding equipment? Where, how?
3. What is your degree in?

Ocaasional off hours support. well rounded person.


If qualified and interested in this position, please call 312.424.0300 and reference job#5585

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Posted on Thursday, October 29, 2009 permalink.

Help Desk Analyst- Glenview, Contract to Hire, 5569

Help Desk Analyst

North Suburbs client is looking for a help desk analyst for a contract to hire role. The ideal candidate will be highly motivated with a solid technical background, great communication skills and the ability to learn things quickly and multi-task.

Must have exp. with the following: MS Win NT 4.0 and 2000, Lotus Notes R6.5, Remedy 6.0, VPN Dial-Up Networking, and Network Printer Support & Administration. Advanced telephone, customer service and trouble-shooting/diagnostics skills required.

Knowledge in supporting users on CICS, TSO, and mainframe software desirable. Must have the ability to type 30+ wpm.

Bilingual is a plus but not required.

If qualified and interested in this position, please call 312.424.0300 and reference job#5569

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Posted on Wednesday, October 21, 2009 permalink.

Desktop Support- Chicago, Contract, 5535

Desktop Support Specialist

A large, downtown client of Addison Search is looking for a Desktop Support Specialist for a 3-month contract engagement. The position is located in Downtown Chicago, and the technician will be supporting the firm's day to day hardware and software troubleshooting needs. It is important the candidates have very good communication and client facing skills.

The ideal candidate must have 5+ of experience years and will have worked in fast-paced and demanding environments. They utilize IBM laptops, so strong support skills with this hardware is a must. Candidates must also have experience supporting Blackberry devices, VPN client, and performing user administration with Active Directory. They are looking for a jack-of-all-trades support technician who is very detail-oriented.

This will be a standard work week, Monday-Friday.
This will be a 3-month contract position.

Required Skills:
IBM Hardware, HP Printers, Active Directory, Blackberry PDA, MS OUTLOOK

If qualified and interested in this position, please call 312.424.0300 and reference job #5535

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Posted on Friday, October 9, 2009 permalink.

Desktop Support- Chicago, Contract, 5535


Desktop Support Specialist

A large, downtown client of Addison Search is looking for a Desktop Support Specialist for a 3-month contract engagement. The position is located in Downtown Chicago, and the technician will be supporting the firm's day to day hardware and software troubleshooting needs. It is important the candidates have very good communication and client facing skills.

The ideal candidate must have 5+ of experience years and will have worked in fast-paced and demanding environments. They utilize IBM laptops, so strong support skills with this hardware is a must. Candidates must also have experience supporting Blackberry devices, VPN client, and performing user administration with Active Directory. They are looking for a jack-of-all-trades support technician who is very detail-oriented.

This will be a standard work week, Monday-Friday. This will be a 3-month contract position.

Required Skills:

IBM Hardware, HP Printers, Active Directory, Blackberry PDA, MS OUTLOOK

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Posted on Wednesday, October 7, 2009 permalink.

Desktop Support- Chicago, Contract to hire, 5524

Desktop Support


DUTIES AND RESPONSIBILITIES:

· Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, PDAs, video conference system, phone and voice mail systems.
· Responds to telephone calls, email and personnel requests for technical support.
· Identifies, researches, and resolves technical problems.
· Documents, tracks and monitors the problem to ensure a timely resolution.
· Has knowledge of commonly-used concepts, practices, and procedures.
· Successfully troubleshoot issues both independently and in collaboration with all available resources.
· Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources.
· Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
· Documents, maintains, upgrades or replaces hardware and software systems.
· Supports and maintains user account information including rights, security and systems groups.
· Maintain configurations of all notebook and desktop computer systems according to established standards.
· Document and update technology related instructions and procedures as required.
· Maintain problem call history by recording calls in CA (or current tracking DB) help desk tracking database.
· Analyze call data to proactively identify improvement opportunities.
· Evaluate new technologies for potential applicability within BCG.
· Creates interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.
· Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement.
· Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.

POSITION REQUIREMENTS

Education/Experience:
BS/BA degree in a related field or comparable knowledge/experience in technology related field.
3 to 5 years experience providing desktop (PCs, notebooks, PDAs, wireless, telecommunications, etc.) related service to at least 300 end users.
Fluent written and spoken English.
A+ Certification or equivalent work experience.
MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
2 to 4 years experience working on technology projects.

Knowledge:
Strong technical skills - including but not limited to BCG supported technology.
Strong interpersonal communication and collaboration skills.
Excellent time management and the ability to prioritize work effectively.

Key Competencies:
Communicates (both orally and written) effectively with the management groups, end users, and other technical staff.
Able to adjust approach to effectively interact with customers at all organizational and technical levels.
Focus on excellent customer service and needs of the user community.
Reliable and cooperative team player; displays consideration and respect for others.
Displays tact, patience, and the ability to handle stressful situations while demonstrating a sense of urgency.
Demonstrates competence and character that inspires trust.
Independently and proactively communicates issues, priorities, and objectives.
Organized with a strong attention to detail.
Able to anticipate, identify, and solve critical problems.
Self-motivated and proactive.
Experience in communicating and presenting technical concepts to management, peer group, and staff.
Ability to thrive in a dynamic, fast-paced, demanding environment.

WORK ENVIRONMENT:
Shared office space.
Position requires some after hours support, availability at all times via cell phone – 24 x 7 support operation.

If qualified and interested in this position, please call 312.424.0300 and reference job#5524

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Posted on Wednesday, September 30, 2009 permalink.

Help Desk Technician- Rosemont, Contract, 5481

Help Desk Technician

Desktop Support. 30 hours per week. This is a contract position for 8-9 months.

Responsibilities:

Provides technical support to end users on a variety of PC issues
Identifies, researches and resolves technical problems
Responds to telephone calls, emails and personnel requests for technical support
Documents, tracks and monitors technical support requests to ensure a timely resolution
Knowledge of Microsoft Outlook, Word, Excel, PowerPoint and XP
Installs desktop, laptop software as directed
Configures local User accounts in accordance with network policies
Monitors the Helpdesk ticketing system to insure timely and accurate issue assignment

If qualified and interested in this position, please call 312.424.0300 and reference job#5481

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Posted on Friday, September 18, 2009 permalink.

PC TECH- Contract, Chicago, 5425

A Chicago client is looking for a PC tech to help with their company location move. Must be proficient with Windows 2007, printers, phones, laptops, plug and plays.

If qualified and interested, please call 312.424.0300 and reference job #5425

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Posted on Monday, August 31, 2009 permalink.

Desktop Support- Chicago, Direct, 5407

2nd Level Desktop Support, SQL Scripting, Perl Scripting

2nd Level support:
Front line support of the Traders that work the 1st shift (5am-7pm). Even though they outsource their Domain Server maintenance to a third party this person their will be troubleshooting issues on the desktop and tell the third-party what needs fixing based on their SLA's. Typical issues are remote VNC access and other Windows based issues.

Scripting:
This person will be expected to do a lot of scripting of the SQL Database basically they will be reading the database and retrieving info from SQL to maintain real time data, create new accounts, fill orders etc. Perl is the second most used scripting language. They are a 100% Windows Servers shop no Unix is used.
This person will be expected to do a lot of scripting of the SQL Database basically they will be reading the database and retrieving info from SQL to maintain real time data, create new accounts, fill orders etc. Perl is the second most used scripting language. They are a 100% Windows Servers shop no Unix is used.

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Posted on Thursday, August 20, 2009 permalink.

Desktop Support Lead-Chicago, Direct, 5272

Desktop Support Lead

Responsibilities
· Provide superior customer service to all end users via phone, email and face to face contact
· Log incoming tickets, inquiries and incidents
· Track and escalate ticks from assignment through completion using Service Level Agreements established by department
· Documentation of ticket resolution
· Respond to automated alerts and business notifications
· Assist with asset tracking and procurement
Requirements

· Associates degree in Network Information Systems or related degree/experience
· Experience with MS Office Suite 2003/2007
· Ability to lift and carry 50 lbs
· Ability to prioritize and multi-task
· Prior experience working in Deskside Support preferred
· Strong interest in working in fast paced, entrepreneurial environment

Definite Requirements:

3-5 years of experience
4 year college degree
Supervise 2-3 desktop people
ITIL foundation experience
Level 1 desktop troubleshooting in a high stress environment.
If qualified and interested in this position, please call 312-424-0300 and reference job number 5272.

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Posted on Wednesday, June 24, 2009 permalink.

Desktop Support- Chicago, Contract to Hire, 5198

DUTIES AND RESPONSIBILITIES:

· Provide a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, PDAs, video conference system, phone and voice mail systems.
· Responds to telephone calls, email and personnel requests for technical support.
· Identifies, researches, and resolves technical problems.
· Documents, tracks and monitors the problem to ensure a timely resolution.
· Has knowledge of commonly-used concepts, practices, and procedures.
· Successfully troubleshoot issues both independently and in collaboration with all available resources.
· Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources.
· Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
· Documents, maintains, upgrades or replaces hardware and software systems.
· Supports and maintains user account information including rights, security and systems groups.
· Maintain configurations of all notebook and desktop computer systems according to established standards.
· Document and update technology related instructions and procedures as required.
· Maintain problem call history by recording calls in CA (or current tracking DB) help desk tracking database.
· Analyze call data to proactively identify improvement opportunities.
· Evaluate new technologies for potential applicability within BCG.
· Creates interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.
· Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement.
· Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.

POSITION REQUIREMENTS

Education/Experience:
BS/BA degree in a related field or comparable knowledge/experience in technology related field.
3 to 5 years experience providing desktop (PCs, notebooks, PDAs, wireless, telecommunications, etc.) related service to at least 300 end users.
Fluent written and spoken English.
A+ Certification or equivalent work experience.
MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
2 to 4 years experience working on technology projects.

Knowledge:
Strong technical skills - including but not limited to BCG supported technology.
Strong interpersonal communication and collaboration skills.
Excellent time management and the ability to prioritize work effectively.

Key Competencies:
Communicates (both orally and written) effectively with the management groups, end users, and other technical staff.
Able to adjust approach to effectively interact with customers at all organizational and technical levels.
Focus on excellent customer service and needs of the user community.
Reliable and cooperative team player; displays consideration and respect for others.
Displays tact, patience, and the ability to handle stressful situations while demonstrating a sense of urgency.
Demonstrates competence and character that inspires trust.
Independently and proactively communicates issues, priorities, and objectives.
Organized with a strong attention to detail.
Able to anticipate, identify, and solve critical problems.
Self-motivated and proactive.
Experience in communicating and presenting technical concepts to management, peer group, and staff.
Ability to thrive in a dynamic, fast-paced, demanding environment.

WORK ENVIRONMENT:
Shared office space.
Position requires some after hours support, availability at all times via cell phone – 24 x 7 support operation.

If qualified and interested in this position, please call 312-424-0300 and reference job number 5198.

Labels:

Posted on Thursday, June 11, 2009 permalink.

Desktop Support Consultant

Description:
Addison Search is currently seeking an experienced and talented Desktop Support Consultant to join a quickly growing IT Team on a contract basis for a client in Chicago.

Performance Profile:
Provide primary first-level support to users, including remote users.
Plan and install new personal computer systems.
Maintain IT equipment inventory database. Monitors and upgrades existing IT equipment per the company’s documented upgrade schedule.
Create, change and remove Active Directory user accounts, security groups and distribution lists as directed.
Document open and resolved requests in help desk ticketing system.
Investigate hardware problems and performs system hardware and communication repairs.
Support includes, but is not limited to, laptops, desktops, PDAs, video conference system, phone and voice mail systems.
Must have extensive experience supporting Laptops.
Provide assistance to other IT staff on projects as needed.
Maintain printing infrastructure including all printing devices and drivers. Acquires a thorough knowledge of the existing printer infrastructure and copier/printer features.
Provide assistance with phone and voicemail systems including creating new user accounts, phone additions, changes and deletions.
Set up IT equipment in offices for new and moving users.
Must have 2+ years of professional Desktop experience.

If interested, please e-mail resumes to ITjobs222@addisonsearch.com.

Labels:

Posted on Thursday, June 4, 2009 permalink.


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