IT Jobs in Chicago IL

Helpdesk - Oak Brook, Contract, 5909

Our client in the Chicago Western Burbs is currently looking for a high level Help Desk Professional. The successful candidate will be responsible for providing 100% phone support to end users through out North America and Latin America.

The ideal candidate for this role, must have excellent customer service skills, great communication skills and the ability to learn things quickly and multi-task. The Help Desk professional should be highly motivated with a solid technical background.

He/she must have 100% telephone IT support Help Desk experience:
100% phone - they run a 24x7 / 365 helpdesk.
The current shifts to be filled are 10-6 and 9-5 (may require some weekends and some holidays).
6000 users
50-70 calls per shift
some AD (add/change)
VPN issues
Microsoft Platform (2007 and XP)
IE support, OS and Office support
Remedy ticket system
Ability to escalate issues to proper teams
37.5 hours a week
1 year contract

If qualified and interested in this position, please call 312.424.0300 and reference job#5909

Labels: Desktop-Support-Helpdesk

Posted on Tuesday, February 16, 2010 permalink.