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Trader Support - Second Shift- Chicago, Direct, 5825

Trader Support - Second Shift

Production Support Specialist
As a Production Support Specialist, you will be responsible for providing on-site technical support to a small but extremely demanding group of financial professionals. You will be responsible for troubleshooting and resolving issues and incidents in our production trading environment.
You will need to quickly evaluate information, resolve or escalate issues to technology staff as needed, and provide feedback to end users in a professional and timely manner. In addition to interacting directly with end users, you will work closely with all technical teams at the firm, including Development, Database Administration, Quality Assurance, Networking, and Systems Administration.
Our technology environment is a mix of both in-house and industry standard technologies. You will be expected to have experience setting up process automation, scripting, and working with enterprise monitoring tools.
You will need to be eager, versatile and very interested in technology. This is a full-time position with a Sunday-Thursday afternoon/evening workweek.

- Bachelor’s degree or equivalent work experience in a technical field.
- Strong knowledge of Microsoft Windows.
- Exposure to Linux.
- Exposure to enterprise monitoring tools such as Nagios, OpenView, Tivoli.
- Scripting or basic software development experience.
- PC Hardware troubleshooting skills.
- Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues.
- Must be articulate and possess outstanding written communication skills.
- Must work well in a high-pressure environment and keep cool under stress.
- Be able to build processes, procedures, and documentation relating to incident management and technical operations.
- Ability to coordinate diverse technical teams on issue resolution.
- Occasional physical work and PC moves
- Must be able to handle multiple, high-priority tasks on parallel tracks at the same time.
- Banking and/or financial services industry experience a big plus.

If qualified and interested in this position, please call 312.424.0300 and reference job#5825

Labels: Desktop-Support-Helpdesk