IT Jobs in Chicago IL

Help Desk Analyst- Chicago, Direct, 5823

Help Desk Analyst

Major loop law firm is seeking a full-time Evening Help Desk Analyst position (4:30 - 11:30 pm). Telephone, remote and desk side support services are required. Analyst must be available for special projects for the department or practice areas as requested, generally during shift hours, and must be willing and able to move all computer and printer equipment. Familiarity with computer network concepts, familiarity with Windows operating system (Win XP Pro, Windows 2000) a must. Excellent knowledge of Microsoft Office (2000 and 2007) and Visio (or equivalent). Ability to troubleshoot remote access applications (Citrix) on firm and home computers. Ability to independently learn new software applications quickly and thoroughly and demonstrate an attention to detail that would be valuable for testing new software applications.

Excellent, proven troubleshooting and communication skills a must. Three or more years supporting end-users, preferably in a legal environment. Must be able to work independently. Must be able to organize work according to assigned priorities and be able to determine priorities in unusual or emergency situations. Must be able to communicate effectively with users in a non-technical fashion.

*** Second Shift****
Law Firm experience is a MUST.

If qualified and interested in this position, please call 312.424.0300 and reference job#5823

Labels: Desktop-Support-Helpdesk

Posted on Thursday, January 28, 2010 permalink.