Browse Jobs

IT Jobs in Chicago IL

Desktop Support- New York, Contract to Hire, 5758

This position will report directly to the IT Director in Chicago.

The support specialist is responsible for providing hardware and software support onsite and over the phone to the local office and other company offices. Personal interactions include employees at all levels to resolve problems and implement new solutions.

Responsibilities include:
Answer and appropriately handle incoming customer support requests via phone, e-mail, voice mail, IM, and in-person requests. Escalate or transfer problems when appropriate.
Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
Stage and configure new and existing desktops/laptops/peripherals/Blackberrys
Install basic PC software applications (MS Office, etc.)
First and second level support for personal computer upgrades and installations
Participate in team projects that enhance the quality of the help desk service level, and promote technical and career growth
Assist in IT-related purchasing activities, as well as shipping & receiving.

Required Skills:
Excellent verbal and written communication skills with technical and non-technical staff and end-users
Excellent customer service skills, including empathic listening skills
Requires extensive knowledge of the following technologies: Microsoft XP Professional, Microsoft Office, VPN and remote access clients, IBM/Lenovo laptops, Blackberrys, and other peripherals.
MCSE desirable
A+ desirable

If qualified and interested in this position, please call 312.424.0300 and reference job#5758

Labels: Desktop-Support-Helpdesk