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Helpdesk- Chicago, Contract, 5644
Under general supervision, provides first-tier support to end users on a variety of technical issues. Identifies, researches, and resolves routine technical problems. Responds to telephone calls, email and personnel requests for technical support.; includes problem recognition, research, isolation, resolution, and follow-up steps.May interact with other IT personnel to restore service and/or identify and correct core problems. Tracks and monitors the problem to ensure a timely resolution. Determines scope of problem, impact on client, and if additional expertise is required, referring to second-tier support if problem is not resolved. 1-2 years experiene in a technical help center call environment.
If qualified and interested in this position, please call 312.424.0300 and reference job#5644
Labels: Desktop-Support-Helpdesk
Posted on Monday, November 16, 2009 permalink.
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