IT Jobs in Chicago IL

Desktop Support Lead-Chicago, Direct, 5272

Desktop Support Lead

Responsibilities
· Provide superior customer service to all end users via phone, email and face to face contact
· Log incoming tickets, inquiries and incidents
· Track and escalate ticks from assignment through completion using Service Level Agreements established by department
· Documentation of ticket resolution
· Respond to automated alerts and business notifications
· Assist with asset tracking and procurement
Requirements

· Associates degree in Network Information Systems or related degree/experience
· Experience with MS Office Suite 2003/2007
· Ability to lift and carry 50 lbs
· Ability to prioritize and multi-task
· Prior experience working in Deskside Support preferred
· Strong interest in working in fast paced, entrepreneurial environment

Definite Requirements:

3-5 years of experience
4 year college degree
Supervise 2-3 desktop people
ITIL foundation experience
Level 1 desktop troubleshooting in a high stress environment.
If qualified and interested in this position, please call 312-424-0300 and reference job number 5272.

Labels: Desktop-Support-Helpdesk

Posted on Wednesday, June 24, 2009 permalink.